Parent FAQ Sheet – Arbor Parent Portal & App

Introducing the Arbor Parent Portal & Arbor App
To help keep communication simple and efficient, our school is launching the Arbor Parent Portal and App. Below are answers to common questions to help you get started.

⭐ Frequently Asked Questions

1. What is the Arbor Parent Portal and App?

Arbor is our school’s management system. The Parent Portal (web) and Arbor App (mobile) let you access key information about your child, receive messages, update details and make payments — all in one place.

2. How do I log in for the first time?

You will receive an email from Arbor with a link to create your account.
• Click the link
• Set your password
• Either log in via the website or download the Arbor App and use the same credentials.

3. Where do I download the Arbor App?

Search “Arbor” in the Apple App Store or Google Play Store. Look for the green tree logo.

4. What information can I see in the app?

Depending on your child’s year group, you may be able to view:

• Attendance information
• Parent evening bookings
• Trips and club payments
• Report cards (when applicable)
• School messages and notices

5. Do I need to enable notifications?

Yes, please!

Most of our general communication will now be sent through the app. Notifications ensure you don’t miss important updates.

6. Will the school still send text messages?

We will continue using SMS for urgent or time‑sensitive messages only (e.g., unexpected closures). All routine communication will move to Arbor.

7. I’ve forgotten my password — what should I do?

Go to login.arbor.sc and click “Forgot your password?” to reset it. You must use the same email address the school holds for you.

8. I’m not receiving emails or can’t log in. What now?

Please contact the school office. We may need to:

• Update your email address
• Check parental responsibility settings
• Resend your account invitation

9. Can both parents/carers have access?

Yes. Anyone with parental responsibility listed in our system can have their own login.

10. Is my data secure?

Yes. Arbor meets strict data protection, privacy and security standards. Only you and authorised school staff can access your account.

If you have any further questions, please contact the office. We’re here to help you get set up and make the most of our new communication system.